AdventHealth University, a Seventh-day Adventist institution, specializes in the education of professionals in healthcare. Service-oriented and guided by the values of nurture, excellence, spirituality, and stewardship, the University seeks to develop leaders who will practice healthcare as ministry.
PRIMARY CUSTOMERS, PARTNERS, AND TEAM:
At AdventHealth University (AHU), our primary customers are students, prospective students, parents, faculty, and staff. Our partners are physicians, allied health clinicians, other employees of Florida Hospital, Colleges, Local Adventist Academies & Public Schools Guidance Teams.
Staff members will alternate between Communications Center, Front Desk and Recruitment duties. Daily duties and responsibilities include communicating with prospective and current students through phone calls, text messages and emails. Schedule, confirm & administer tours. Greet & provide exceptional customer service to our guests at the Front Desk. Engage in on and off campus recruiting events as well as help with inventory and preparation for such events. Candidates must be currently registered and enrolled as a student at AHU.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
KNOWLEDGE AND SKILLS REQUIRED:
Proficient use of computers
Excellent organizational skills
Excellent oral and written communication skills
People-oriented, self-motivated, process-oriented
Proficient in Microsoft Office applications
Able to maintain strict adherence to discretionary and confidentiality practices
Customer service experience
Must be currently registered and enrolled as a student at AHU
KNOWLEDGE AND SKILLS PREFERRED:
Experience in communications, customer service and/or hospitality.
Prior use of Goldmine
EDUCATION AND EXPERIENCE REQUIRED:
EDUCATION AND EXPERIENCE PREFERRED:
LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:
LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED:
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
Demonstrates behaviors at AdventHealth University in harmony with the ‘Four Words’ Nurture, Excellence, Spirituality, and Stewardship.
Conducts phone call campaigns for prospective and current students.
Participates in weekly team meetings and professional development.
Ensures student and prospect data accuracy and integrity in Goldmine. Provides input for the communications initiatives in Goldmine.
Engages in on and off campus recruiting events. Helps with inventory and preparations for such events.
Greets & provides exceptional customer service to our guests at the Front Desk. Answers phones.
Schedules, confirms & administers tours.
Builds and maintains quality interactions with Faculty and Staff members.
Scans for security threats while on Front Desk duties.
Represents the department and abides by recruitment code of conduct and hospitality standards at all times.
The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
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