Administrative Associate 3

The University of Tennessee Institute of Agriculture

Marketing and Communications

Market Range MR06

Duties/Responsibilities

The University of Tennessee Institute of Agriculture (UTIA) seeks applications for the position of Administrative Associate 3 in the office of Marketing and Communications. The Administrative Associate 3 supports the Vice Chancellor, and the department as a whole. The position will also support marketing and communications efforts with writing, editing, website maintenance, and media relations duties. The primary functions of this position include:

• Provides executive level assistance to the Vice Chancellor including preparing correspondence, scheduling appointments, arranging meetings, and planning and coordinating retreats.
• Provides administrative support for departmental marketing and communications professionals located in Knoxville and across the state.
• Performs IRIS (SAP) duties which include monthly/weekly payroll for all staff members; maintains a working understanding of UT policies (fiscal, human resource, information technology, etc.) in order to advise and assist staff members.
• Assists in coordinating special events originating from the department which may include onsite set-up, placing catering orders, securing supplies, and assisting at the event.
• Assists media relations staff by sending news releases to various media outlets as assigned; maintains an up-to-date list of media contacts and assists with keeping up-to-date the UTIA experts list.
• Writes short content print and web-based article content for release and publication, which may include procuring images.
• Edits print and web-based content for typographical errors before distribution, and monitors visitor activity and engagement on the website to determine effectiveness of content.
• Uploads and updates web-based materials and information for UTIA and departmental websites, and possesses full knowledge of the marketing toolkit and other tools available on the website.
• Maintains promotional item webpage, maintains supply of promotional items and handles online orders; orders office supplies as needed in coordination with staff members.
• Serves as the front office customer relations representative for the department; receives and routes phone calls; greets and directs visitors, and solves issues in a friendly, professional manner.
• Maintains the general order of the office including mail distribution, and maintaining order and cleanliness in common areas.
• Provide administrative support for a program of activities that meets the needs of all eligible clientele regardless of race, color, national origin, age, sex, disability, religion, or veteran status.

The Administrative Associate 3 reports to the Vice Chancellor of Marketing and Communications.